At Deuter, we stand by the quality of our products and are committed to sustainability. The Deuter Promise guarantees repairs throughout the lifetime of your favorite gear.
It is our responsibility to make sure that our products are functional, durable companions for active people. That is why we invest a great deal of time and effort in the development, testing and repair services of our backpacks and bags. The fact that our products present zero health hazards and are stringently safety-tested and certified is very important to us.
Throughout the design, selection of materials, and production process we seek out maximum longevity – sometimes choosing not to follow every trend for increasingly lighter and therefore more delicate materials in favor of building products that are rugged enough to handle the activities and landscapes they are built for. Deuter ≠ dainty.
Despite this, things can and do still break. Sometimes a buckle is caught in just the wrong way, or a zipper loses its battle to the herculean strength of a hangry midnight snacker.
Deuter USA offers a repair service in addition to product replacement for damaged products. As long as it is technically possible (meaning, the pack isn’t at the bottom of the Grand Canyon waiting for repair, or sent to us after being “bear-tested”) and the repairs will not compromise performance of the product, our preference is always to repair your damaged pack.
We are happy to be able to offer this as a service to our customers but also view it as a contribution to conservation. We believe that ensuring the full-value lifetime of every product we make is one of the most valuable ways of conserving resources for our customers, for us as a company, and for our environment.
As a manufacturer, we assume a limited lifetime warranty for every Deuter product.
If the defects are based on material or manufacturing errors, we will repair or replace the product free of charge. Material or manufacturing errors does not include improper usage; tampering by humans, animals, aliens, mythical creatures, or the undead; personal negligence or wilful destruction; normal wear and tear; defects that have only insignificant effects on the value or serviceability of the product; or acts of nature beyond control. Interventions by non-authorized service providers and use of non-original Deuter replacement parts will void the guarantee.
The Deuter Promise and Guarantee is a voluntary promise made by Deuter USA. We guarantee the free or minimum-cost repair of defective Deuter products whenever possible. We will do our best to repair your Deuter product at minimal or no cost to you to ensure a lifetime of use from your Deuter pack.
Note: We strongly recommend that all returns sent to Deuter USA, Inc. are carefully packaged, insured, and have a tracking number. Deuter USA, Inc. cannot accept responsibility for shipments that did not arrive or are damaged by the shipper.
Canadian Residents Only
If you are located in Canada and you have a warranty claim, please email firstname.lastname@example.org. Unfortunately, we cannot help you from the USA.
If elsewhere, find your closest Deuter distributor here and contact them directly.
Deuter encourages a pack be repaired instead of replaced whenever possible. However, using non-Deuter repair services will void any remaining warranty on your pack. Deuter is not responsible for any product issues following repairs by non-Deuter shops or sewers.
There are no repair sets available for Deuter backpacks. To repair a Deuter backpack you need industrial, heavy-duty sewing machines – so please do not try to repair your backpack at home. Please contact our warranty department for potential options and estimates.
There are very few things we don’t cover – at Deuter we aim to keep our customers happy and your pack on the trail! But, we do need to be realistic in our coverage. We do not cover extreme mishaps from animals, fire, theft, or misuse of the product.
Every repair case is unique; we promise to do our best to make it right for you. Give us a shout via our Warranty Request Form and let’s work it out!
Unfortunately, we cannot determine set costs since each pack repair will be slightly different. We will confirm any expenses with you before progressing with repairs. You will never be caught off guard with a bill from Deuter. Estimates will be provided as soon as we are confident with the level of repair needed. In some cases, this can be determined after the warranty request form is received, in more difficult cases our team will need to physically inspect the pack first.
For additional information concerning warranty, parts, or repairs please contact our warranty department via email email@example.com.